General
Who is Amici Caffè?
Amici is a Swiss family business that has been roasting exceptional coffee since 1979. We run our own plantations, maintain direct-trade partnerships and source certified sustainable coffees from around the world. Learn more on our About us page.
How can I reach you?
Most easily via our contact form, by email at info@amici.ch or by phone on 041 854 41 41 (office hours).
Products
What is the difference between Reniala and E.S.E. pods?
Our Reniala pods contain 10 grams of coffee and are tuned to our own machine system: more coffee per cup gives a fuller body, more sweetness and a denser crema. E.S.E. pods follow the open Easy Serving Espresso standard (44 mm, around 7 grams) and work with all E.S.E.-compatible machines. The two systems are not compatible: Reniala pods only fit Reniala machines, E.S.E. pods do not fit the R1.
How fresh is the coffee – and how do I store it properly?
Once opened, coffee loses most of its aromas through oxidation within about seven days. That is why we pack immediately after roasting and portion individually. Coffee is best stored cool, dry, dark and airtight – not in the fridge. Whole beans keep their aroma longest if you grind them only shortly before brewing.
Is your coffee also available ground or as whole beans?
Yes – many of our coffees are available as whole beans and as ground coffee. You will find brewing tips in our brewing guides.
Do you also offer coffee machines and accessories?
Yes, in our shop you will find coffee machines for Reniala and E.S.E. pods as well as accessories – from cups and chinaware to barista tools and care products.
Orders
How do the coffee subscriptions work?
With a subscription, your favourite coffee is delivered to your home automatically every two months, with up to 10 % off. You can adjust, pause or cancel your subscription at any time in your account.
Do I need a customer account to order?
No, you can also order as a guest. With a customer account, however, you keep track of your orders, manage subscriptions conveniently and benefit from our loyalty programme – as a guest you miss out on these advantages.
Which payment methods do you accept?
We accept credit cards (Visa, Mastercard, American Express), TWINT, Apple Pay, Google Pay and Shop Pay. All payments are processed in encrypted form via Shopify Payments. If you have a question about a payment, our team is happy to help at info@amici.ch.
Can I change or cancel my order?
As long as your order has not yet been shipped, we will gladly try to make changes. Get in touch as soon as possible on 041 854 41 41 or at info@amici.ch.
Can I order as a business?
Yes. If you would like to order for an office, a company or a catering business, contact us – we will gladly advise you on the solution that suits your needs.
Shipping
How much does shipping cost?
From an order value of CHF 200 we ship free of charge throughout Switzerland. Below that, shipping costs are shown to you transparently at checkout before you buy.
How long does delivery take?
Orders received by 4 pm usually leave our premises the same working day. As soon as your parcel is on its way, you will receive a shipping confirmation with tracking.
How do returns and refunds work?
All details about returns and refunds can be found in our refund policy. If there is a problem with a delivery, just contact us directly – we will find a solution.