FAQ – Shipping

Everything about shipping costs, delivery times, tracking and returns.

How much does shipping cost?

From an order value of CHF 200 we ship free of charge throughout Switzerland. Below that, shipping costs are shown to you transparently at checkout before you buy.

How long does delivery take?

Orders received by 4 pm usually leave our premises the same working day. As soon as your parcel is on its way, you will receive a shipping confirmation with tracking.

How do returns and refunds work?

All details about returns and refunds can be found in our refund policy. If there is a problem with a delivery, just contact us directly – we will find a solution.

Still have questions?

You will find all other answers in the FAQ overview – or just ask us directly.

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