Amici has its own workshop: call us or bring your machine to one of our shops, and we look after every case personally. You can also send the machine in for repair by post. If you have any questions, our customer service team will be happy to help. 

Monday – Friday, 9:00 – 12:00 / 13:00 – 16.30   

By telephone on +41 41 854 41 41 or by e-mail.  

Would you like to send your espresso machine in for repair by post? Then please print out the

service order

fill it in and follow the steps below to ensure a smooth and speedy process: 

• Send in the machine including accessories.  

• Enclose the warranty certificate.  

• Do not forget to include the sender's address.  

• Enclose a cover letter with a brief description of the problem.  

• If possible, pack the machine in two boxes.  

• Repairs costing up to CHF 300 will be carried out without a cost estimate.  

• Note for the cold season: please do not send in machines when the temperature is below freezing!  

 The following models are repaired:  

•  X1 Trio E.S.E.  

• LT1 E.S.E.

• LT1 TEN

• R1